Client Services

Date: Mar 19, 2026

Ankeny, IA, US, 50021

Position Overview

This position will consist of, but is not limited to, the following responsibilities: Customer interaction and problem solving, order entry, reviewing bill of ladings from shipments, reviewing pricing and terms, interaction with the manufacturing plant, interaction with contracted logistics company. Duties also include providing support for out of office sales force and other departments within the company as needed. This position also acts as back up support for the company receptionist.

Principal Duties & Responsibilities

Confer with customers by telephone, or by email, to take orders and resolve order issues

Process orders accurately and efficiently in a fast-paced environment

Keep records of customer interactions and transactions

Interact with customer service team members to solve problems

Work with other internal departments to gather information to meet customer needs

Check to ensure that appropriate pricing and terms are applied to transactions

Contact customers to respond to inquiries or notify them of unplanned adjustments to orders

Maintain and update customer contact information

Work with plant on inventory planning and deliveries

Use system software to monitor order status and inventory levels

Use multi line phone to answer and transfer inbound calls when main receptionist is not available

Prepare customer invoices for emailing/mailing

Maintain invoice files

Required Education and Experience

HS diploma or equivalent, College degree preferred

3-5 years working in a customer service environment preferably in Ag Chemicals

Some experience with accounting and/or logistics preferred

Good organizational, analytical and problem-solving skills

Excellent communication skills, both written and verbal

Strong organizational, planning, and time management skills

Ability to work accurately with a keen eye for detail

Experience with product allocations a plus

Experience with process improvement implementations

Familiarity with large scale supply chain ERP software is preferred

Proficient in MS Office applications (Word, Excel, Outlook)

Albaugh, founded in 1979, produces and sells crop protection products used by farmers in our principal Markets in North America (United States and Canada), Mexico and LATAM North, Brazil, Argentina, and Europe. We offer competitive alternatives to meeting farmers' crop protection needs, thereby helping to secure an affordable supply of food. In each of our principal Markets, Albaugh operates efficient manufacturing facilities which assure the quality of the products we supply with rigorous standards of assuring environmental health and safety.

Company Vision: To be the leading alternative for crop protection products globally.

Company Mission: To create value for our customers by applying our unique efficiencies to provide a broad and sustainable portfolio of high quality, competitively- priced crop protection products.

Core Values: Entrepreneurship & Focus, Efficiency & Competitiveness, Integrity & Responsibility, Persistence & Teamwork.

Nearest Major Market: Des Moines

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