Group Senior IT Manager Infrastructure and Operations

Position Overview

The Group Sr IT Manager of Operations and Infrastructure has a key role in the IT department, responsible for overseeing cloud infrastructure, ensuring IT quality and security standards, and leading IT operations. This role requires a strong background in IT operations and infrastructure management, as well as excellent communication and leadership skills. 

Principal Duties & Responsibilities

• Partner with Group IT Director to strategize, manage, integrate, and coordinate the overall direction and strategy of IT Operations and Infrastructure.
• Create and sustain a customer service culture that seeks to understand and satisfy the end-users' needs.
• Work together with the Applications team to create strong Global ERP support model.
• Serve as our functional Leader for Albaugh’s regional IT Operations and Infrastructure teams, providing functional direction and facilitating the team to execute global efforts while insuring reliable operations.
• Manage the creation of the plan for Global IT Operations and Infrastructure and the delivery of the selected and approved projects.
• Work with the Group IT Director to develop, implement, and support an IT Communication Plan that includes all IT Stakeholders.
• Oversee and ensure all IT service delivery processes including change management, asset management, configuration management, release management, operations management, service desk, and incident and problem management.

-

• Establish a robust service desk triage methodology that includes business critical prioritization and impact analysis.
• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance, and security.
• Contribute to the development of IT quality and security strategies, processes, and procedures; ensure compliance, continuously analyze for optimization making changes as needed.
• Establish KPIs for monitoring progress and measuring success for domain core processes.
• Participate in the IT budgeting process including the annual operational and capital budget creation.
• Remain current with new advancements in related and relevant technologies.
• Perform other duties, as assigned.

Required Education and Experience

• Bachelor's degree in computer science, Information Technology or related field.
• 10+ years of demonstrated progressively responsible IT operations and service-related experience.
• 5 +years of experience in managing Azure Cloud Services or related roles.
• Proven experience with IT service management frameworks (e.g., ITIL) and Microsoft Azure cloud services.
• Experience with SAP or other Global ERP systems
• Datawarehouse, database, network, and systems management experience required.
• Experience in Cybersecurity and general IT security management preferred.
• Experience in setting up and managing service catalogs preferred.
• Demonstrated experience in cloud infrastructure and cloud operations.
• Experience working with third party vendors and service providers required.